All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topsalesthing.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topsalesthing.com
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you received a faulty item you may request a refund but you must return the item at your expense and the item must be unused.
All return items must be in the original packaging with all components and accessories include and you must provide us with the shipping tracking number and specific reason for return.
Once your return is received and inspected we will send you an email to notify you that we have received your return item.We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
*PLEASE CONTACT US BEFORE YOU RETURN ANY ITEMS*
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